What Rideshare Riders Want Changed

A user reported that fares jumped $1200 per passenger repeatedly when attempting to pay after the app had advertised a specific price. This dynamic pricing during the booking-to-payment window undermines trust and creates unexpected financial surprises.

A user left their keys in an Uber on Monday and by Thursday had not recovered them despite messaging the driver. The process for retrieving lost items is slow and ineffective.

A user questioned why riders are charged cancellation fees when they cancel after a driver has been assigned, while drivers can cancel without penalty after accepting and driving toward pickup. This asymmetrical fee structure frustrates riders who feel penalized unfairly.

Multiple customers quote prices change dramatically: quoted $25.14 charged $38.14, quoted $15.98 charged $19.93, offered $25 discount actually charged $25 fee. Lyft upgrades rides without approval or shows inflated final prices. Users need transparent, locked pricing.

Drivers are canceling accepted rides, but Uber is not holding them accountable for service failures or protecting customers from unreliable drivers.

A driver with 7 years of experience suddenly had their account restricted without explanation, preventing them from accessing earned funds. They request account restoration and clear communication about why restrictions were imposed.

User's card suddenly stopped working on Uber after traveling to another location, even though it previously worked. The intermittent payment failures prevent users from requesting rides.

A user used Uber's courier service to deliver a replacement printer that was marked as delivered at 3:39 PM, but Uber promised it by a different time, indicating poor delivery tracking and time commitment reliability.