We tracked every complaint, feature request, and bug report across Lyft, Uber to see what users actually care about. Here are the top demands ranked by volume and intensity.
1. Uber: Improve lost and found process and help users recover items left in vehicles
A user left their keys in an Uber on Monday and by Thursday had not recovered them despite messaging the driver. The process for retrieving lost items is slow and ineffective.
Requester Score: 409 | 1 mentions
1. Uber: Improve lost and found process and help users recover items left in vehicles
Policy Change
A user left their keys in an Uber on Monday and by Thursday had not recovered them despite messaging the driver. The process for retrieving lost items is slow and ineffective.
Reddit
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2. Uber: Implement fairer pricing algorithms and stop charging the same user significantly higher fares than other users for identical rides
A user with a 4.97 rating and consistent tipping behavior discovered they are being charged 2x as much as friends for the same rides, indicating discriminatory algorithmic pricing based on user profiling.
Requester Score: 245 | 1 mentions
2. Uber: Implement fairer pricing algorithms and stop charging the same user significantly higher fares than other users for identical rides
Policy Change
A user with a 4.97 rating and consistent tipping behavior discovered they are being charged 2x as much as friends for the same rides, indicating discriminatory algorithmic pricing based on user profiling.
Reddit
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3. Lyft: Stop charging cancellation/waiting fees or improve fee transparency and accuracy.
Customers report being charged excessive cancellation and waiting fees, sometimes for rides canceled immediately after booking or for wait times that don't match actual wait periods. Fee structure lacks transparency.
Requester Score: 128 | 5 mentions
3. Lyft: Stop charging cancellation/waiting fees or improve fee transparency and accuracy.
Policy Change
Customers report being charged excessive cancellation and waiting fees, sometimes for rides canceled immediately after booking or for wait times that don't match actual wait periods. Fee structure lacks transparency.
BBBReddit
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4. Uber: Hold drivers accountable for canceling rides and enforce reliability policies.
Drivers are canceling accepted rides, but Uber is not holding them accountable for service failures or protecting customers from unreliable drivers.
Requester Score: 97 | 2 mentions
4. Uber: Hold drivers accountable for canceling rides and enforce reliability policies.
Policy Change
Drivers are canceling accepted rides, but Uber is not holding them accountable for service failures or protecting customers from unreliable drivers.
BBBReddit
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5. Lyft: Restore account access for users with account deactivation disputes and allow appeals for payment-related closures
A Lyft driver's account was deactivated on February 16, 2026 for allegedly submitting a fake vehicle inspection document, but the inspection was legitimately performed. Users need a clear appeals process for account restrictions.
Requester Score: 77 | 4 mentions
5. Lyft: Restore account access for users with account deactivation disputes and allow appeals for payment-related closures
Policy Change
A Lyft driver's account was deactivated on February 16, 2026 for allegedly submitting a fake vehicle inspection document, but the inspection was legitimately performed. Users need a clear appeals process for account restrictions.
BBB
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6. Lyft: Stop changing ride prices after providing initial quotes and honor promised price estimates
Multiple customers quote prices change dramatically: quoted $25.14 charged $38.14, quoted $15.98 charged $19.93, offered $25 discount actually charged $25 fee. Lyft upgrades rides without approval or shows inflated final prices.
Requester Score: 72 | 5 mentions
6. Lyft: Stop changing ride prices after providing initial quotes and honor promised price estimates
Policy Change
Multiple customers quote prices change dramatically: quoted $25.14 charged $38.14, quoted $15.98 charged $19.93, offered $25 discount actually charged $25 fee. Lyft upgrades rides without approval or shows inflated final prices. Users need transparent, locked pricing.
BBB
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7. Lyft: Restore account access for users wrongfully accused of fraud or unsafe driving and provide due process before deactivation
Lyft drivers and users report account deactivations based on unsubstantiated fraud allegations with no opportunity to defend themselves. The specialized team refuses to provide incident details or accept evidence of innocence.
Requester Score: 60 | 3 mentions
7. Lyft: Restore account access for users wrongfully accused of fraud or unsafe driving and provide due process before deactivation
Policy Change
Lyft drivers and users report account deactivations based on unsubstantiated fraud allegations with no opportunity to defend themselves. The specialized team refuses to provide incident details or accept evidence of innocence.
BBB
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8. Uber: Restore access to restricted accounts and provide clear explanations for account restrictions
A driver with 7 years of experience suddenly had their account restricted without explanation, preventing them from accessing earned funds. They request account restoration and clear communication about why restrictions were imposed.
Requester Score: 53 | 2 mentions
8. Uber: Restore access to restricted accounts and provide clear explanations for account restrictions
Policy Change
A driver with 7 years of experience suddenly had their account restricted without explanation, preventing them from accessing earned funds. They request account restoration and clear communication about why restrictions were imposed.
BBB
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