What Food Delivery Customers Complain About Most

Customers report DoorDash denying refunds for orders that were never delivered, delivered to wrong addresses, or arrived with inedible/moldy food. DoorDash support is refusing refund requests with photographic evidence.

Customers offered free DashPass month but charged $9.99 fee when month ended, or charged for annual subscription without authorization. Users should be able to cancel/decline recurring subscriptions easily and not be charged unexpectedly.

Users report that DoorDash allows drivers to pick up multiple orders at once, resulting in food arriving significantly delayed and cold. This practice appears to violate basic food safety protocols and is damaging the quality and reliability of deliveries. The policy prioritizes driver efficiency over customer experience and food quality.

Reddit user reports that DoorDash bundles low or no-tip orders with tipped orders, causing tipped deliveries to be late and cold due to driver accepting multiple orders. Tip amounts should not affect order bundling strategy.

Users report drivers not following map instructions and delivering to wrong addresses, with app marking orders delivered when they weren't received. Driver quality control is inadequate.

Customer ordered food totaling $25 that arrived significantly late with poor food quality that was inedible. Support was unresponsive and refused to issue a full refund, leaving the customer without resolution for a failed delivery.

Multiple drivers strongly criticize DoorDash for unsustainable pay models, excessive wear on vehicles, low tips and high mileage orders, and arbitrary account deactivation. Drivers are leaving the platform due to poor earnings relative to vehicle wear costs.

A DoorDash user reports the app has numerous defects and bugs that need to be addressed in updates. The user is offering specific data and steps to replicate issues to help improve the platform.