We tracked every complaint, feature request, and bug report across DoorDash to see what users actually care about. Here are the top demands ranked by volume and intensity.
1. DoorDash: Fix delivery issues and improve delivery accuracy
Multiple delivery failures including wrong orders delivered, food placed unsafely (knocked over), orders marked delivered when not received, and drivers handing food to random people instead of customers. Delivery system has pervasive accuracy and safety problems.
Requester Score: 105.4k | 12 mentions
1. DoorDash: Fix delivery issues and improve delivery accuracy
Bug Fix
Multiple delivery failures including wrong orders delivered, food placed unsafely (knocked over), orders marked delivered when not received, and drivers handing food to random people instead of customers. Delivery system has pervasive accuracy and safety problems.
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2. DoorDash: Process refunds for orders not delivered or with missing main items without lengthy disputes
Multiple customers receive incomplete orders missing main items or entire orders not delivered, and DoorDash refuses to issue refunds. Users need fast refund processing for genuinely incomplete or undelivered orders without requiring extensive documentation or disputes.
Requester Score: 30.3k | 13 mentions
2. DoorDash: Process refunds for orders not delivered or with missing main items without lengthy disputes
Policy Change
Multiple customers receive incomplete orders missing main items or entire orders not delivered, and DoorDash refuses to issue refunds. Users need fast refund processing for genuinely incomplete or undelivered orders without requiring extensive documentation or disputes.
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3. DoorDash: Process refunds promptly when orders are not delivered, incorrect, or inedible
Customers report DoorDash denying refunds for orders that were never delivered, delivered to wrong addresses, or arrived with inedible/moldy food. DoorDash support is refusing refund requests with photographic evidence.
Requester Score: 8.5k | 21 mentions
3. DoorDash: Process refunds promptly when orders are not delivered, incorrect, or inedible
Policy Change
Customers report DoorDash denying refunds for orders that were never delivered, delivered to wrong addresses, or arrived with inedible/moldy food. DoorDash support is refusing refund requests with photographic evidence.
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4. DoorDash: Stop unauthorized annual subscription charges and make DashPass truly optional with clear opt-in/opt-out
Customers offered free DashPass month but charged $9.99 fee when month ended, or charged for annual subscription without authorization. Users should be able to cancel/decline recurring subscriptions easily and not be charged unexpectedly.
Requester Score: 1.2k | 3 mentions
4. DoorDash: Stop unauthorized annual subscription charges and make DashPass truly optional with clear opt-in/opt-out
Policy Change
Customers offered free DashPass month but charged $9.99 fee when month ended, or charged for annual subscription without authorization. Users should be able to cancel/decline recurring subscriptions easily and not be charged unexpectedly.
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5. DoorDash: Process refunds for orders not delivered or with missing/incorrect items
Multiple customers report orders arriving incomplete, with wrong items, cold food, or missing main items. DoorDash refused refunds claiming the order was 'confirmed' or made credit-only refunds instead of returning funds to original payment method.
Requester Score: 874 | 9 mentions
5. DoorDash: Process refunds for orders not delivered or with missing/incorrect items
Bug Fix
Multiple customers report orders arriving incomplete, with wrong items, cold food, or missing main items. DoorDash refused refunds claiming the order was 'confirmed' or made credit-only refunds instead of returning funds to original payment method.
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6. DoorDash: Process refunds promptly for orders not delivered or with missing/incorrect items without lengthy disputes
DoorDash customers report chronic issues with non-delivery, missing items, and incorrect orders. The refund process is slow and requires extensive disputes rather than immediate resolution.
Requester Score: 524 | 7 mentions
6. DoorDash: Process refunds promptly for orders not delivered or with missing/incorrect items without lengthy disputes
Policy Change
DoorDash customers report chronic issues with non-delivery, missing items, and incorrect orders. The refund process is slow and requires extensive disputes rather than immediate resolution.
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7. DoorDash: Improve order fulfillment and delivery accuracy
DoorDash users report the hotspot system for drivers is broken. Drivers wait in designated hotspots for hours and never receive orders, making it impossible to earn income.
Requester Score: 452 | 5 mentions
7. DoorDash: Improve order fulfillment and delivery accuracy
Bug Fix
DoorDash users report the hotspot system for drivers is broken. Drivers wait in designated hotspots for hours and never receive orders, making it impossible to earn income.
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8. DoorDash: Improve order accuracy and delivery verification to prevent drivers from marking orders as delivered when items are missing or incorrect
A user received a pizza delivery where the dasher did not store the pizza flat, resulting in a ruined order. Users want DoorDash to improve delivery verification and driver accountability for proper handling.
Requester Score: 446 | 1 mentions
8. DoorDash: Improve order accuracy and delivery verification to prevent drivers from marking orders as delivered when items are missing or incorrect
Bug Fix
A user received a pizza delivery where the dasher did not store the pizza flat, resulting in a ruined order. Users want DoorDash to improve delivery verification and driver accountability for proper handling.
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