We tracked every complaint, feature request, and bug report across Bank of America, Cash App, Chase, PayPal, Venmo to see what users actually care about. Here are the top demands ranked by volume and intensity.
1. Cash App: Improve account security to prevent unauthorized access and hacking, and process refunds for fraudulent charges
A user's Cash App account was compromised with $1005 stolen. Additionally, their linked bank account totaling $4300 was also compromised.
Requester Score: 1.9k | 20 mentions
1. Cash App: Improve account security to prevent unauthorized access and hacking, and process refunds for fraudulent charges
Bug Fix
A user's Cash App account was compromised with $1005 stolen. Additionally, their linked bank account totaling $4300 was also compromised. Cash App failed to prevent or resolve the breach.
BBBApp Store
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2. Cash App: Fix payment processing issues and improve fund transfer accuracy and timing.
Cash App transfers get stuck in pending status for days without clearing, with the system losing track of where money went. Transfers to debit cards fail to process and users have no visibility into fund status.
Requester Score: 503 | 12 mentions
2. Cash App: Fix payment processing issues and improve fund transfer accuracy and timing.
Bug Fix
Cash App transfers get stuck in pending status for days without clearing, with the system losing track of where money went. Transfers to debit cards fail to process and users have no visibility into fund status.
BBBApp Store
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3. Venmo: Release frozen account balances and improve account verification and management
Venmo freezes new accounts or existing accounts after receiving deposits (especially larger amounts), even when no violations occurred. Users cannot withdraw funds or use the account.
Requester Score: 233 | 15 mentions
3. Venmo: Release frozen account balances and improve account verification and management
Policy Change
Venmo freezes new accounts or existing accounts after receiving deposits (especially larger amounts), even when no violations occurred. Users cannot withdraw funds or use the account. The company provides little explanation and blocks appeals.
BBB
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4. Bank of America: Remove or improve Erica virtual assistant and prioritize adding useful features like direct bank transfers
Users report Erica assistant is useless, unhelpful, and wastes time with lengthy conversations without resolving problems. Users want practical features like external bank transfer capability instead.
Requester Score: 136 | 2 mentions
4. Bank of America: Remove or improve Erica virtual assistant and prioritize adding useful features like direct bank transfers
Feature Request
Users report Erica assistant is useless, unhelpful, and wastes time with lengthy conversations without resolving problems. Users want practical features like external bank transfer capability instead.
App Store
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5. Cash App: Fix facial recognition verification that incorrectly rejects valid IDs
Users report facial recognition failing to verify their own IDs even when holding the document. The system incorrectly rejects valid identity verification.
Requester Score: 43 | 1 mentions
5. Cash App: Fix facial recognition verification that incorrectly rejects valid IDs
Bug Fix
Users report facial recognition failing to verify their own IDs even when holding the document. The system incorrectly rejects valid identity verification.
App Store
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6. Bank of America: Fix persistent 'Sorry we were not able to complete your request' error messages
Users report error messages preventing app functionality without explanation or workaround.
Requester Score: 42 | 1 mentions
6. Bank of America: Fix persistent 'Sorry we were not able to complete your request' error messages
Bug Fix
Users report error messages preventing app functionality without explanation or workaround.
App Store
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7. Chase: Stop blocking legitimate card access and improve account security protocols.
Customers report Chase suddenly suspending debit cards, freezing accounts, or blocking legitimate access without explanation. Account freezes happen without clear communication and make it difficult for customers to access their own funds.
Requester Score: 32 | 4 mentions
7. Chase: Stop blocking legitimate card access and improve account security protocols.
Policy Change
Customers report Chase suddenly suspending debit cards, freezing accounts, or blocking legitimate access without explanation. Account freezes happen without clear communication and make it difficult for customers to access their own funds.
BBB
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8. PayPal: Fix reservation and booking issues where dates are incorrectly recorded or changed during the booking process
Users report that reservations are booked for incorrect dates due to system glitches. Booking systems must accurately record user-selected dates without errors.
Requester Score: 23 | 1 mentions
8. PayPal: Fix reservation and booking issues where dates are incorrectly recorded or changed during the booking process
Bug Fix
Users report that reservations are booked for incorrect dates due to system glitches. Booking systems must accurately record user-selected dates without errors.
BBB
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