We tracked every complaint, feature request, and bug report across Coinbase to see what users actually care about. Here are the top demands ranked by volume and intensity.
1. Coinbase: Restore account access for locked accounts and improve account recovery process
Users locked out of accounts for extended periods with no resolution despite contacting support 20+ times. Account access issues prevent users from retrieving their funds and crypto assets.
Requester Score: 549 | 10 mentions
1. Coinbase: Restore account access for locked accounts and improve account recovery process
Bug Fix
Users locked out of accounts for extended periods with no resolution despite contacting support 20+ times. Account access issues prevent users from retrieving their funds and crypto assets.
BBB
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2. Coinbase: Fix account access issues and prevent unauthorized account creation using other people's emails
Users receive 1099 forms and tax documents for Coinbase accounts they never created, using their email addresses. This indicates fraudulent account creation and tax reporting errors.
Requester Score: 163 | 4 mentions
2. Coinbase: Fix account access issues and prevent unauthorized account creation using other people's emails
Bug Fix
Users receive 1099 forms and tax documents for Coinbase accounts they never created, using their email addresses. This indicates fraudulent account creation and tax reporting errors. Users cannot contact Coinbase to resolve this.
BBB
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3. Coinbase: Improve account access recovery for users who lost 2FA access
Users who change phones or lose access to their 2FA authenticator app cannot regain access to their Coinbase accounts. The recovery process is unclear or non-existent, leaving users locked out of their funds for years.
Requester Score: 128 | 5 mentions
3. Coinbase: Improve account access recovery for users who lost 2FA access
Bug Fix
Users who change phones or lose access to their 2FA authenticator app cannot regain access to their Coinbase accounts. The recovery process is unclear or non-existent, leaving users locked out of their funds for years.
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4. Coinbase: Disclose hold policies clearly at the time of deposit and honor instant withdrawal promises
Coinbase claims to allow instant fund transfers but places deposits on 3-day hold without clear disclosure. Users discover the hold only after attempting withdrawal, violating the advertised instant transfer service.
Requester Score: 50 | 2 mentions
4. Coinbase: Disclose hold policies clearly at the time of deposit and honor instant withdrawal promises
Policy Change
Coinbase claims to allow instant fund transfers but places deposits on 3-day hold without clear disclosure. Users discover the hold only after attempting withdrawal, violating the advertised instant transfer service.
BBB
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5. Coinbase: Investigate missing fund transfers and improve reconciliation between Coinbase and banking partners
Users report funds withdrawn from Coinbase but never appearing in their bank accounts. Coinbase needs to improve tracking and reconciliation with banking partners to prevent lost funds.
Requester Score: 49 | 2 mentions
5. Coinbase: Investigate missing fund transfers and improve reconciliation between Coinbase and banking partners
Bug Fix
Users report funds withdrawn from Coinbase but never appearing in their bank accounts. Coinbase needs to improve tracking and reconciliation with banking partners to prevent lost funds.
BBB
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6. Coinbase: Improve customer support responsiveness for account access issues and security verification
User unable to contact support despite multiple calls and emails, and no response after security verification completion. User has no way to access account or get help from Coinbase support team.
Requester Score: 43 | 3 mentions
6. Coinbase: Improve customer support responsiveness for account access issues and security verification
Other
User unable to contact support despite multiple calls and emails, and no response after security verification completion. User has no way to access account or get help from Coinbase support team.
BBB
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7. Coinbase: Fix fraudulent subscription charges and refund unauthorized recurring billing
Coinbase charges users for subscriptions (Coinbase One) without proper authorization or notifies them after the charge. Users attempt to cancel but the service continues to charge them.
Requester Score: 36 | 3 mentions
7. Coinbase: Fix fraudulent subscription charges and refund unauthorized recurring billing
Bug Fix
Coinbase charges users for subscriptions (Coinbase One) without proper authorization or notifies them after the charge. Users attempt to cancel but the service continues to charge them. Refunds are difficult to obtain.
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8. Coinbase: Fix prediction service sell order functionality and allow users to close positions
User placed correct prediction and attempted to sell for profit but app would not process sell order. App failed to allow user to close position and realize gains.
Requester Score: 28 | 2 mentions
8. Coinbase: Fix prediction service sell order functionality and allow users to close positions
Bug Fix
User placed correct prediction and attempted to sell for profit but app would not process sell order. App failed to allow user to close position and realize gains.
BBB
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