We tracked every complaint, feature request, and bug report across Coinbase to see what users actually care about. Here are the top demands ranked by volume and intensity.
1. Coinbase: Restore account access for locked accounts and improve account recovery process
Users locked out of accounts for extended periods with no resolution despite contacting support 20+ times. Account access issues prevent users from retrieving their funds and crypto assets.
Requester Score: 1.8k | 35 mentions
1. Coinbase: Restore account access for locked accounts and improve account recovery process
Bug Fix
Users locked out of accounts for extended periods with no resolution despite contacting support 20+ times. Account access issues prevent users from retrieving their funds and crypto assets.
BBB
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2. Coinbase: Improve accuracy of prediction service outcomes and ensure fair contest rule enforcement and prize payouts
Users report disputes over cryptocurrency price prediction contests where outcomes appear incorrect and Coinbase refuses to pay winners. Prediction contests require transparent outcome verification and prompt payout.
Requester Score: 57 | 4 mentions
2. Coinbase: Improve accuracy of prediction service outcomes and ensure fair contest rule enforcement and prize payouts
Policy Change
Users report disputes over cryptocurrency price prediction contests where outcomes appear incorrect and Coinbase refuses to pay winners. Prediction contests require transparent outcome verification and prompt payout.
BBB
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3. Coinbase: Disclose hold policies clearly at the time of deposit and honor instant withdrawal promises
Coinbase claims to allow instant fund transfers but places deposits on 3-day hold without clear disclosure. Users discover the hold only after attempting withdrawal, violating the advertised instant transfer service.
Requester Score: 50 | 2 mentions
3. Coinbase: Disclose hold policies clearly at the time of deposit and honor instant withdrawal promises
Policy Change
Coinbase claims to allow instant fund transfers but places deposits on 3-day hold without clear disclosure. Users discover the hold only after attempting withdrawal, violating the advertised instant transfer service.
BBB
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4. Coinbase: Stop excessive identity verification information requests and respect user privacy while improving fraud detection
A customer is being continuously bothered with information requests and has submitted multiple rounds of sensitive documents (tax returns, W2s, IDs, SSNs). This suggests Coinbase is using overly aggressive verification processes or failing to consolidate requests.
Requester Score: 26 | 1 mentions
4. Coinbase: Stop excessive identity verification information requests and respect user privacy while improving fraud detection
Policy Change
A customer is being continuously bothered with information requests and has submitted multiple rounds of sensitive documents (tax returns, W2s, IDs, SSNs). This suggests Coinbase is using overly aggressive verification processes or failing to consolidate requests.
BBB
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