We tracked every complaint, feature request, and bug report across Delta, Southwest, United to see what users actually care about. Here are the top demands ranked by volume and intensity.
1. Delta: Fix app crashes, freezes, and unresponsiveness that prevent check-in and basic functionality
Users report the Delta app is unresponsive with spinning wheels and error messages blocking essential tasks like booking, payment, and check-in. The app frequently crashes during critical moments and times out frequently even on strong internet connections.
Requester Score: 47.0k | 118 mentions
1. Delta: Fix app crashes, freezes, and unresponsiveness that prevent check-in and basic functionality
Bug Fix
Users report the Delta app is unresponsive with spinning wheels and error messages blocking essential tasks like booking, payment, and check-in. The app frequently crashes during critical moments and times out frequently even on strong internet connections.
Google PlayApp StoreTrustpilotBBBReddit
View full details →
2. United: Fix app performance and reduce slow loading times, timeouts, and unresponsiveness
Users report the United app becomes essentially unusable with spinning wheels and 'please wait' indicators that never resolve when trying to view or change flights. The app frequently fails to complete basic tasks, making it difficult for travelers to manage their reservations.
Requester Score: 31.1k | 39 mentions
2. United: Fix app performance and reduce slow loading times, timeouts, and unresponsiveness
Bug Fix
Users report the United app becomes essentially unusable with spinning wheels and 'please wait' indicators that never resolve when trying to view or change flights. The app frequently fails to complete basic tasks, making it difficult for travelers to manage their reservations.
Google PlayApp StoreBBBReddit
View full details →
3. Delta: Provide clear communication, explanations, and compensation for flight disruptions and cancellations.
Delta customers report poor handling of flight cancellations and changes, including last-minute seat downgrades without notice or compensation, lack of rebooking options, and inadequate customer service. Users feel abandoned during disruptions with no meaningful communication or resolution.
Requester Score: 22.1k | 44 mentions
3. Delta: Provide clear communication, explanations, and compensation for flight disruptions and cancellations.
Policy Change
Delta customers report poor handling of flight cancellations and changes, including last-minute seat downgrades without notice or compensation, lack of rebooking options, and inadequate customer service. Users feel abandoned during disruptions with no meaningful communication or resolution.
BBBTrustpilotRedditGoogle Play
View full details →
4. United: Honor paid baggage allowances and not charge extra fees for included baggage
Users with MileagePlus credit cards or elite status are being charged for checked bags that should be free, and carry-on baggage charges are inconsistent across channels. Website and app messaging contradict each other about what is free.
Requester Score: 18.3k | 46 mentions
4. United: Honor paid baggage allowances and not charge extra fees for included baggage
Policy Change
Users with MileagePlus credit cards or elite status are being charged for checked bags that should be free, and carry-on baggage charges are inconsistent across channels. Website and app messaging contradict each other about what is free.
App StoreGoogle PlayRedditBBBTrustpilot
View full details →
5. Southwest: Improve customer service training and professionalism of flight attendants and ground staff
Users report witnessing unacceptable behavior from Southwest gate agents and flight attendants, including staff putting up with no nonsense and creating chaotic boarding situations. Better training and professionalism standards are needed to improve passenger experience.
Requester Score: 16.2k | 9 mentions
5. Southwest: Improve customer service training and professionalism of flight attendants and ground staff
Other
Users report witnessing unacceptable behavior from Southwest gate agents and flight attendants, including staff putting up with no nonsense and creating chaotic boarding situations. Better training and professionalism standards are needed to improve passenger experience.
App StoreRedditBBBTrustpilot
View full details →
6. Southwest: Fix app crashes and glitches that prevent flight booking and check-in
Multiple users report the Southwest app crashes frequently, fails to open reliably, or errors out during booking and check-in processes. The app only works about 10% of the time according to users.
Requester Score: 8.9k | 38 mentions
6. Southwest: Fix app crashes and glitches that prevent flight booking and check-in
Bug Fix
Multiple users report the Southwest app crashes frequently, fails to open reliably, or errors out during booking and check-in processes. The app only works about 10% of the time according to users.
App StoreGoogle PlayTrustpilot
View full details →
7. United: Improve customer service responsiveness and provide actual problem resolution
A customer called United to book a flight with an infant under 2 but had to call rather than book online to understand the scope of policies. United's booking process should be clearer about infant travel requirements.
Requester Score: 8.7k | 5 mentions
7. United: Improve customer service responsiveness and provide actual problem resolution
Policy Change
A customer called United to book a flight with an infant under 2 but had to call rather than book online to understand the scope of policies. United's booking process should be clearer about infant travel requirements.
BBBReddit
View full details →
8. Southwest: Reverse assigned seating policy and restore open seating as the default boarding system
Users are frustrated with Southwest's assigned seating policy introduced in 2024, which they view as a devaluation of loyalty and a cash grab. Multiple posts cite complaints about paying extra for seat selection and families being separated without compensation.
Requester Score: 6.3k | 28 mentions
8. Southwest: Reverse assigned seating policy and restore open seating as the default boarding system
Policy Change
Users are frustrated with Southwest's assigned seating policy introduced in 2024, which they view as a devaluation of loyalty and a cash grab. Multiple posts cite complaints about paying extra for seat selection and families being separated without compensation.
App StoreYouTubeRedditTrustpilot
View full details →