We tracked every complaint, feature request, and bug report across Alaska, American, Delta, Southwest, United to see what users actually care about. Here are the top demands ranked by volume and intensity.
1. Southwest: Reverse assigned seating policy and restore open seating as the default boarding system
Users are frustrated with Southwest's assigned seating policy introduced in 2024, which they view as a devaluation of loyalty and a cash grab. Multiple posts cite complaints about paying extra for seat selection and families being separated without compensation.
Requester Score: 14.3k | 10 mentions
1. Southwest: Reverse assigned seating policy and restore open seating as the default boarding system
Policy Change
Users are frustrated with Southwest's assigned seating policy introduced in 2024, which they view as a devaluation of loyalty and a cash grab. Multiple posts cite complaints about paying extra for seat selection and families being separated without compensation.
RedditYouTube
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2. Southwest: Enforce consistent carry-on baggage size limits at gates and boarding
Gate agents are inconsistently enforcing baggage policies, allowing some passengers to bring oversized carry-ons while others are forced to check bags. This creates unfair treatment and frustration.
Requester Score: 3.8k | 2 mentions
2. Southwest: Enforce consistent carry-on baggage size limits at gates and boarding
Policy Change
Gate agents are inconsistently enforcing baggage policies, allowing some passengers to bring oversized carry-ons while others are forced to check bags. This creates unfair treatment and frustration.
Reddit
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3. Southwest: Reverse assigned seating policy back to open seating
Southwest's move to assigned seating marks a fundamental departure from its customer-friendly identity. Multiple customers report this policy change has caused them to switch to competitors.
Requester Score: 3.0k | 5 mentions
3. Southwest: Reverse assigned seating policy back to open seating
Policy Change
Southwest's move to assigned seating marks a fundamental departure from its customer-friendly identity. Multiple customers report this policy change has caused them to switch to competitors.
App StoreYouTube
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4. Alaska: Fix login failures and errors that prevent users from accessing the app
Users consistently report being unable to log in after app updates, with the app repeatedly kicking them out or requiring non-supported browsers. Login issues persist even after reinstalling the app multiple times.
Requester Score: 2.5k | 9 mentions
4. Alaska: Fix login failures and errors that prevent users from accessing the app
Bug Fix
Users consistently report being unable to log in after app updates, with the app repeatedly kicking them out or requiring non-supported browsers. Login issues persist even after reinstalling the app multiple times.
App StoreGoogle PlayBBB
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5. American: Fix app crashes, freezes, and unresponsiveness that prevent check-in and basic functionality
American Airlines app frequently crashes and freezes, preventing users from checking in or accessing basic features. The app is unreliable during critical moments.
Requester Score: 1.7k | 19 mentions
5. American: Fix app crashes, freezes, and unresponsiveness that prevent check-in and basic functionality
Bug Fix
American Airlines app frequently crashes and freezes, preventing users from checking in or accessing basic features. The app is unreliable during critical moments.
App StoreGoogle Play
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6. United: Properly handle baggage and provide compensation for lost or delayed luggage
Users report missing luggage, damaged bags, and delayed baggage delivery with no compensation or assistance from United. When luggage arrives late or is damaged, United staff provide minimal support.
Requester Score: 1.6k | 11 mentions
6. United: Properly handle baggage and provide compensation for lost or delayed luggage
Policy Change
Users report missing luggage, damaged bags, and delayed baggage delivery with no compensation or assistance from United. When luggage arrives late or is damaged, United staff provide minimal support.
TrustpilotBBBApp Store
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7. United: Improve Polaris first-class service reliability and prevent unexpected downgrade charges
Users report booking Polaris first-class seats (especially row 1) and being downgraded to later rows without advance notice, then being charged $499 per person to restore original seats.
Requester Score: 1.6k | 2 mentions
7. United: Improve Polaris first-class service reliability and prevent unexpected downgrade charges
Policy Change
Users report booking Polaris first-class seats (especially row 1) and being downgraded to later rows without advance notice, then being charged $499 per person to restore original seats.
Reddit
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8. Delta: Prevent the app from unexpectedly logging out users and losing stored flight information
Users report being unexpectedly logged out of the Delta app, particularly at airports during critical times like check-in. When logged out, the app loses stored flight and trip information, forcing users to re-enter data manually or start the check-in process over.
Requester Score: 1.4k | 18 mentions
8. Delta: Prevent the app from unexpectedly logging out users and losing stored flight information
Bug Fix
Users report being unexpectedly logged out of the Delta app, particularly at airports during critical times like check-in. When logged out, the app loses stored flight and trip information, forcing users to re-enter data manually or start the check-in process over.
Google PlayApp Store
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